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Service and Support

Service and support from the people who know your IFE the best

Panasonic Technical Services (PTS) connects consistent delivery of your superior in-flight entertainment and connectivity (IFEC) system with realizing passenger loyalty and satisfaction.

PTS delivers the tools, infrastructure and processes for optimal operation and maintenance of your IFEC system, and also offers a global maintenance and repair infrastructure to be where you need us most.

Maintenance you can rely on

PTS is the world’s leader in IFEC maintenance services. With eight repair locations and forty-five line maintenance stations globally, PTS operates the most extensive maintenance, repair, and overhaul (MRO) network in the world.

  • K

    Aircraft under long-term service contract
  • M

    Global inventory at line stations
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    Parts availability at line stations

Total care package

Designed to offer airlines peace of mind with a predictable cost model, the Total Care Package is a comprehensive service plan for proactive IFEC maintenance.
Total Care Package-1
  • Guaranteed system availability: Ensures continuous operation of IFEC systems, crucial for maintaining passenger satisfaction and operational continuity.

  • Regular performance reporting: Keeps airlines informed with detailed updates on system status and maintenance activities.

  • Proactive maintenance management: Utilizes advanced diagnostics and predictive maintenance strategies to address potential issues.

  • Direct access to OEM resources: Provides immediate support from Original Equipment Manufacturers (OEMs).

  • Integrated service program management: Streamlines all maintenance activities under a single management umbrella.
Person in a safety vest examining an item in a dimly lit warehouse

Specialized services

Beyond the Total Care Package, PTS offers an array of services designed to extend the life and enhance the performance of IFEC systems. We make it our business to know the logistics and availability of necessary parts and components, ensuring that repairs and maintenance can be conducted without delays.

  • Global line management
  • Material management
  • Spares, loans, exchanges, and AOG resolution
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Global coverage and sustainability

PTS’s extensive global presence allows for responsive support and service to airlines around the world, ensuring that no matter where the aircraft is located, it receives timely and effective maintenance support. As part of Panasonic's global sustainability initiative, PTS is committed to reducing its environmental impact and achieving carbon net zero by 2030.
Investment - PTS September 2024
  • 46 line stations

  • 8 repair stations located across 7 countries

  • 15 locations that support base maintenance and OEM operations

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Global Repair Shop Capability List

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  • I was impressed by PTS’ collaborative approach and the flexibility demonstrated while defining the scope of the work for WestJet. Most notably, I wanted to commend them on their true partnership-mindset and attentiveness to potential risks when it came time to launch our new 787 Dreamliner into service.

    Jason Munroe, MBA, PMP

    WestJet, Senior Category Manager, Strategic Procurement